I still suspect that the source of the problem is the pre existing NUP item which cannot be uninstalled. But in contrast with your situation, there are no NU files to be found on searching, apart from the download exe files which won't install. Your observation about where it says 'download failed' is just what I get. It shows in Task Manager - not completely inactive - cpu usage occasionally reaches as high as 4.5%, but also drops to 0. Same as before: the window 'Installing Norton Utilities' comes up, with 'The wizard is upgrading your product'. Next: I've deleted the 2 NUP files I found in Program Files, restarted and tried installing the NUU download exe file again. First: OS is Windows 10 & version is 21H2.
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